The neat thing about my phone is that there's a timer on it showing me how long I've been on. Currently I've been on hold for 19 minutes after a customer service rep left me hanging to go look into why the online system won't allow me to file a claim for the box of merchandise UPS lost. That's in addition to the ten minutes I spent on hold the first time I called when I didn't even get as far as an actual human.
The value of the merch is just under $200. I need that money back. UPS seems determined to make me jump through so many hoops while they put so many obstacles in my way that I eventually decide that my time is more valuable than the merch and give up. Which I'm sure I'll eventually do. At which point I'll write and YouTube a song about the whole experience.
Lemons out of lemonade.
23 and a half minutes and counting...